MEET THE FOUNDER & CEO
Hey, I'm Jennifer!
Welcome to Northwest Agency
Your trusted partner in marketing and business development. We specialize in helping small businesses scale their operations, enhance their customer acquisition and retention strategies, and achieve sustainable growth.
Our mission is to empower businesses with innovative, results-driven marketing solutions while simplifying the complexities of technology and automation- freeing up your time and life for what you love, while improving the success of your business.
What We Offer:
• Custom Website Design & Development: We create stunning, user-friendly websites that reflect your brand and drive results.
• Marketing Automation: Streamline your processes with automation tools for email marketing, lead nurturing, and customer engagement.
• Social Media Management: Elevate your online presence with strategic content planning, posting, and audience engagement.
• Customer Acquisition & Retention Strategies: From lead generation to loyalty programs, we help you attract and retain customers effectively.
• SEO Optimization: Boost your search engine rankings and drive organic traffic to your website.
• Tech Support & Training: We offer ongoing support to ensure your tools and systems run smoothly.
MEET THE FOUNDER & CEO
Hey, I'm Jennifer!
Welcome to Northwest Agency
Your trusted partner in marketing and business development. We specialize in helping small businesses scale their operations, enhance their customer acquisition and retention strategies, and achieve sustainable growth.
Our mission is to empower businesses with innovative, results-driven marketing solutions while simplifying the complexities of technology and automation- freeing up your time and life for what you love, while improving the success of your business.
Contact Us
Get in Touch with Us Anytime!
• Email: [email protected]
• Chat with Us: Use our AI-powered chatbot located on our main website (available on our site 24/7) for quick assistance.
• Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PST)
Need help? Just reach out with the form below—we’re here to support you every step of the way.
Need Assistance?
Let Us Know Below How We Can Help!
I Consent to Receive SMS Notifications, Alerts & Occasional Marketing Communication from NW Agency or Jennifer Lee. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time.
Privacy Policy
Privacy Policy
Effective Date:
Jan 1, 2025
NW Agency ("we," "our," "us", "Service Provider") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our website and services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing address, business name.Payment Information: Payment processing is handled securely through Stripe; we do not store payment card details on our servers.Usage Information: Website usage data such as IP address, browser type, pages visited, and time spent on our site.CRM Data: Customer lead information submitted through forms, calls, or AI responses, for clients under management.
2. How We Use Your Information
We use collected information to:
Deliver and manage your AI assistant servicesRespond to customer inquiriesProcess payments and manage billingImprove website performance and servicesSend service-related communications (e.g., onboarding, updates, invoices)
3. Access to Client Subaccounts
To deliver and manage your AI assistant services effectively, our team will have administrative access to your connected subaccount(s) and CRM system.
This access includes:
Managing AI scripts and workflows
Monitoring lead follow-up
Maintaining system performance
Updating customer communication flows
Supporting technical troubleshooting
We access only the information necessary to perform service management.
We do not sell or share your CRM data with third parties outside of our service providers.
4. Data Sharing
We may share information with:
Authorized third-party service providers (payment processors, CRM hosting) solely for service delivery.
Legal authorities if required by law.
We do not sell your personal information to any third party.
5. Data Security
We implement security measures to protect your personal information, including encryption, access control, and monitoring systems.
However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
Access the personal data we store about youRequest corrections to inaccurate informationRequest deletion of your data (subject to contractual obligations)
7. Updates to this Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a new effective date.
8. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
NW Agency
Terms and Conditions
Terms and Conditions
Effective Date:
Jan 1, 2025
Welcome to NW Agency/Jennifer Lee ("Service Provider", "Company," "we," "our," "us").
Please read these Terms & Conditions carefully before using our services.
By accessing or using our services, you agree to be bound by these Terms.
1. Services Provided
We offer AI automation services for small businesses, including:
AI assistant setup and configuration
Ongoing management and optimization
Lead capture and communication services
CRM dashboard access and monitoring
2. Client Responsibilities
Clients agree to:
-Provide accurate and timely business information
-Cooperate with onboarding and setup processes
-Maintain valid payment information
-Comply with applicable laws and regulations
Failure to cooperate may delay or disrupt services.
3. Payment Terms
Setup fees and recurring service fees are due according to the selected plan at checkout. Payments are processed securely through Stripe and/or High Level Software. Monthly service subscriptions are billed automatically. Late payments may result in service suspension after 5 business days.
4. Trial Periods
If a trial period is offered, it begins at signup and lasts [30] days unless otherwise stated.
Trial cancellation must occur before the end of the trial to avoid being charged.
5. Cancellation Policy
Month-to-Month plans: 30 days written notice required.
3-Month, 6-Month, or 12-Month plans: Commitment is binding for the term selected.
Early cancellation does not waive remaining payments unless mutually agreed upon in writing.
6. Service Modifications
We may adjust services, features, or pricing with 30 days written notice.
7. AI Limitations
While we configure AI tools to act in a helpful, human-like manner, AI performance is based on the scripts, training, and context provided.
We do not guarantee outcomes, lead conversions, or customer behavior.
8. Data Handling
By using our services, you grant us limited administrative access to your CRM and subaccount data for service delivery, troubleshooting, and optimization purposes.
We protect this information per our Privacy Policy.
9. Intellectual Property
All custom AI scripts, workflows, and service materials created by us remain the intellectual property of [Your Business Name], unless otherwise agreed.
10. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
Total liability is limited to the amounts paid by the client within the past 6 months.
11. Governing Law
These Terms are governed by the laws of [Your State], without regard to conflict of law principles.
12. Contact Us
Questions about these Terms should be sent to:
NW Agency
Service Agreement
Effective Date: January 1, 2025.
This Service Agreement (“Agreement”) outlines the terms between NW Agency (“we,” “our,” or “us”) and you (“Client” or “you”) for the use of our AI-powered virtual assistant services.
Services Provided
NW Agency provides AI-driven call management solutions that answer calls, handle FAQs, and schedule appointments for businesses. Services are delivered as a subscription-based model or customized solution depending on Client needs.
Client Responsibilities
By using our services, you agree to:
✔ Provide accurate and necessary business information for AI training
✔ Ensure compliance with applicable industry regulations
✔ Maintain any required third-party integrations (e.g., CRM, scheduling software)
✔ Use the service responsibly and in accordance with all laws
Fees & Payment Terms
Pricing and payment schedules are outlined in separate agreements or invoices.
Late payments may result in service suspension until payment is received.
NW Agency reserves the right to modify pricing with prior notice.
Service Limitations & No Guarantee of Results
While our AI-powered assistant is designed to enhance business operations, we do not guarantee specific performance outcomes such as increased sales or lead conversions. Success depends on various external factors.
Confidentiality & Data Protection
We respect the confidentiality of Client information and will not disclose it without consent, except as required by law.
Data security measures are in place, but we are not liable for breaches beyond our control.
Termination of Services
Either party may terminate this Agreement with [X] days’ written notice.
No refunds will be issued for services already rendered or for ongoing subscription periods unless otherwise specified.
Limitation of Liability
NW Agency is not liable for indirect, incidental, or consequential damages resulting from the use or inability to use our services. The Client assumes all risks associated with service usage.
Governing Law
This Agreement is governed by the laws of [Your State/Country], and disputes shall be resolved through [Arbitration/Court of Law].
Updates to This Agreement
We may modify this Agreement as needed. Continued use of our services after updates indicates your acceptance of the revised terms.
Questions? Contact us at [email protected].
Refund & Dispute Policy
• Refund Policy: Refunds are provided only for services not rendered due to our inability to meet the agreed-upon deliverables.
(There is a 30-day money back guarantee if cancelled within the first 30 days)
• Dispute Resolution: For disputes, please contact us via email at [email protected].
We are committed to resolving issues amicably.
Legal Restrictions
Northwest Agency & Jennifer Lee reserve the right to decline projects that violate laws, promote unethical behavior, or conflict with our values.
We do not tolerate abusive language or behavior towards our team members.
Client Services & Onboarding Agreement
Effective Date:
[Today's Date]
Between:
Jennifer Lee with Northwest Agency ("Service Provider")
and
[Client Business Name] ("Client")
1. Services Provided
Service Provider agrees to deliver the following services to Client based on the package selected:
Setup, configuration, and management of an AI-powered assistant (Reception AI™, Response AI™, or Engage AI™)
Ongoing optimization and light supportCRM access and lead monitoring
Monthly performance reporting (if applicable)
2. Trial Period (If Applicable)
Client is eligible for a
30-day trial
beginning on the Effective Date.
Setup typically takes 7–10 business days, with live service following immediately.
If Client wishes to cancel during the trial, they must submit written notice (email is acceptable) before Day 30 to avoid further billing.
If no cancellation notice is received, full subscription fees will begin automatically after the trial ends.
3. Payment Terms
Setup Fee: $1,297 (waived only for 12-Month Pay-in-Full clients)
Monthly Subscription Fee: Based on package and plan selected
Billing Frequency: Monthly or Annually, depending on commitment selected
Payment Method: Stripe or other approved electronic method
Client agrees to maintain valid billing information on file.
Late payments may result in service suspension after 5 business days.
4. Commitment Terms
Depending on the plan selected at checkout:
Plan Type Terms
Month-to-Month 30-day written cancellation required
6-Month Commitment Binding 6-month term; early cancellation subject to balance payment
12-Month Pay-in-Full One-time payment; non-refundable unless Service Provider fails to deliver services as outlined
5. Client Responsibilities
Client agrees to:
Provide accurate and up-to-date business information necessary for setupRespond promptly to onboarding questionnaires and requestsNotify Service Provider of changes to business hours, services, contact information, or operational processes that affect AI flowsUse the system in a lawful, respectful manner (no spam, harassment, or misuse)
6. Service Limitations
AI tools are powerful but may not replicate all human interactions perfectly.Results vary based on industry, market demand, lead volume, and client responsiveness.Service Provider does not guarantee specific revenue outcomes.
7. Access and Data Use
Client acknowledges and grants permission for Service Provider to access their CRM subaccount and related customer lead data solely for the purposes of setting up, maintaining, optimizing, and troubleshooting AI services.
Client data will not be sold, shared, or used outside the scope of service delivery.
8. Termination
This Agreement may be terminated by either party:
Upon breach of material terms with 7-day written notice and opportunity to cureAt the conclusion of the selected commitment term (unless renewed)
9. Limitation of Liability
Service Provider’s total liability for any claims related to services provided under this Agreement is limited to the fees paid by Client within the past 6 months.
Service Provider is not responsible for indirect, incidental, or consequential damages.
10. Governing Law
This Agreement shall be governed by the laws of [Your State] without regard to conflict of laws principles.
Client Acknowledgement
By signing below, Client acknowledges and agrees to the terms outlined above.
Client Name:
___________________________
Signature:
___________________________
Date:
_______________
Service Provider (Your Business Name):
Representative Name:
___________________________
Signature:
___________________________
Date:
_______________
Effective Date:
[Today's Date]
Between:
Jennifer Lee with Northwest Agency ("Service Provider")
and
[Client Business Name] ("Client")
1. Services Provided
Service Provider agrees to deliver the following services to Client based on the package selected:
Setup, configuration, and management of an AI-powered assistant (Reception AI™, Response AI™, or Engage AI™)
Ongoing optimization and light supportCRM access and lead monitoring
Monthly performance reporting (if applicable)
2. Trial Period (If Applicable)
Client is eligible for a
30-day trial
beginning on the Effective Date.
Setup typically takes 7–10 business days, with live service following immediately.
If Client wishes to cancel during the trial, they must submit written notice (email is acceptable) before Day 30 to avoid further billing.
If no cancellation notice is received, full subscription fees will begin automatically after the trial ends.
3. Payment Terms
Setup Fee: $1,297 (waived only for 12-Month Pay-in-Full clients)
Monthly Subscription Fee: Based on package and plan selected
Billing Frequency: Monthly or Annually, depending on commitment selected
Payment Method: Stripe or other approved electronic method
Client agrees to maintain valid billing information on file.
Late payments may result in service suspension after 5 business days.
4. Commitment Terms
Depending on the plan selected at checkout:
Plan Type Terms
Month-to-Month 30-day written cancellation required
6-Month Commitment Binding 6-month term; early cancellation subject to balance payment
12-Month Pay-in-Full One-time payment; non-refundable unless Service Provider fails to deliver services as outlined
5. Client Responsibilities
Client agrees to:
Provide accurate and up-to-date business information necessary for setupRespond promptly to onboarding questionnaires and requestsNotify Service Provider of changes to business hours, services, contact information, or operational processes that affect AI flowsUse the system in a lawful, respectful manner (no spam, harassment, or misuse)
6. Service Limitations
AI tools are powerful but may not replicate all human interactions perfectly.Results vary based on industry, market demand, lead volume, and client responsiveness.Service Provider does not guarantee specific revenue outcomes.
7. Access and Data Use
Client acknowledges and grants permission for Service Provider to access their CRM subaccount and related customer lead data solely for the purposes of setting up, maintaining, optimizing, and troubleshooting AI services.
Client data will not be sold, shared, or used outside the scope of service delivery.
8. Termination
This Agreement may be terminated by either party:
Upon breach of material terms with 7-day written notice and opportunity to cureAt the conclusion of the selected commitment term (unless renewed)
9. Limitation of Liability
Service Provider’s total liability for any claims related to services provided under this Agreement is limited to the fees paid by Client within the past 6 months.
Service Provider is not responsible for indirect, incidental, or consequential damages.
10. Governing Law
This Agreement shall be governed by the laws of [Your State] without regard to conflict of laws principles.
Client Acknowledgement
By signing below, Client acknowledges and agrees to the terms outlined above.
Client Name:
___________________________
Signature:
___________________________
Date:
_______________
Service Provider (Your Business Name):
Representative Name:
___________________________
Signature:
___________________________
Date:
_______________